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BUKU PENJAMINAN MUTU PELAYANAN KESEHATAN DAN AKSEPTABILITASNYA

ajibayustore  Judul  : PENJAMINAN MUTU PELAYANAN KESEHATAN DAN AKSEPTABILITASNYA Pengarang : Bustami Penerbit : Erlangga

Judul  : BUKU PENJAMINAN MUTU PELAYANAN KESEHATAN DAN AKSEPTABILITASNYA
Pengarang : Bustami
Penerbit : Erlangga                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
Cetakan : Cet. 6
Tahun Terbit : 2011
Bahasa : Indonesia
Jumlah Halaman : 125 hlm
Kertas Isi : HVS
Cover : Soft
Ukuran : 15 x 21 cm
Berat : 200 gram
Kondisi : Baru
Harga :  Rp 75,000








PENJAMINAN MUTU PELAYANAN KESEHATAN DAN AKSEP TABILITASNYA
Pengarang: Bustami
Penerbit: Erlangga

DAFTAR ISI

BAB 1 KONSEP MUTU DAN PENJAMINAN MUTU
Batasan tentang mutu
Dimensi mutu
Penjaminan mutu

BAB 2 KONSEP MUTU DALAM PELAYANAN KESEHATAN
Konsep inspeksi
Konsep kendali mutu
Konsep penjaminan mutu
Konsep peningkatan mutu berkelanjutan
Konsep manajemen mutu terpadu
Mutu pelayanan kesehatan di puskesmas dan rumah sakit
Standar pelayanan kesehatan
Indikator
Prinsip kunci tentang mutu
Supervisi dalam penjaminan mutu pelayanan kesehatan

BAB 3 BEBERAPA PENDEKATAN UNTUK MENGUKUR MUTU PELAYANAN
Pendekatan variabel masukan
Pendekatan variabel proses dan hasil
Pendekatan model HP-IV

BAB 4 PEMECAHAN MASALAH DALAM PENJAMINAN MUTU PELAYANAN KESEHATAN
Pendekatan model PDCA
Langkah pemecahan masalah
Gugus kendali mutu dalam pelayanan kesehatan

BAB 5 PEMANFAATAN DATA DALAM PENJAMINAN MUTU
Batasan
Sumber data
Cara pengumpulan data
Pengolahan data
Penyajian data
Analisis data

BAB 6 KERJASAMA TIM DALAM PENJAMINAN MUTU
Batasan
Tahapan perkembangan tim
Mengelola pertemuan tim
Mengelola konflik yang timbul dalam tim
Upaya-upaya yang harus dilakukan
Langkah-langkah penyelesaian konflik

BAB 7 KEPEMIMPINAN BERWAWASAN MUTU
Batasan
Gaya kepemimpinan berwawasan mutu
Ciri-ciri kepemimpinan berwawasan mutu


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